Privacy Policy for Fertility and Health Coaching

Fertility and Health Coaching is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988, which sets out 13 Australian Privacy Principles (APP) as defined by the Privacy Amendment Bill, which came into force in May 2025

Fertility and Health Coaching ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you engage with our services, website, and programs.

By using our services, you agree to the practices described in this Privacy Policy.

1. Collection of Personal Information

We may collect the following types of personal and sensitive information:

Personal Details: Name, contact information (email, phone, address), and date of birth.

Health Information: Medical history, reproductive history, menstrual and hormonal data, lifestyle habits, dietary information, emotional and mental health notes (as part of coaching or intake forms).

Technical Data: IP address, browser type, referring URLs, and browsing behavior via cookies on our website.

Payment Details: When purchasing a service or product, your payment data is processed securely via third-party payment providers (e.g., Stripe, Square, etc.).

2. Use of Personal Information

We use your information to provide coaching, health guidance, and fertility support services. Customise our services and programs to suit your needs and to communicate with you (via email, SMS, or phone) about appointments, updates, and offers. Send newsletters and educational content (with your consent). Comply with legal obligations and health regulations.

3. Disclosure of Personal Information

As part of our holistic health and fertility services, we may collect sensitive health information. By using our services, you consent to this collection, and we will always treat this information with the utmost confidentiality and respect. We do not sell your personal information.

We may share your information only when necessary: With trusted third-party service providers (e.g., email or booking platforms) bound by privacy agreements. Where required by law or to protect someone’s safety. With your explicit consent, such as sharing your records with a healthcare provider.

4. Data Security

We take appropriate measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

We store your records in accordance with Australian health recordkeeping requirements and securely dispose of data when no longer needed.

5. Retention of Personal Information

We will retain your personal information for as long as necessary to provide you with our services or as required by law. When we no longer need your personal information, we will securely destroy it.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. You also have the right to object to the processing of your personal information, request the restriction of its processing, and lodge a complaint with a supervisory authority.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised date. Continued use of our services constitutes your agreement to the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by emailing [email protected]